Learn how to request deletion of your data from RedHok. We respect your right to control your personal information.
Last Updated: November 26, 2025
To request deletion of your data, send an email from your registered account email to:
Email us at:
support@redhok.comSubject: Data Deletion Request
⚠️ Important: You must send the email from your registered RedHok account email address
General Policy
At RedHok, we respect your right to control your personal data. This Data Deletion Policy explains how you can request deletion of your data from our systems and how we process such requests.
This policy applies to all personal data, account information, social media connection data, conversation history, and any other information associated with your RedHok account.
To request deletion of your data, you must send an email from the email address that is registered and associated with your RedHok account. This is required for security and verification purposes.
Send your deletion request to support@redhok.com with the subject line 'Data Deletion Request'. Include your full name and account email address in the email body.
After receiving your deletion request, we will verify your identity by confirming that the email is sent from your registered account email address. This verification process helps protect your data from unauthorized deletion requests and ensures we only delete data when authorized by the account owner.
Upon successful verification and processing, we will permanently delete: your account profile information, name, email address, phone number, company details, billing information, and all account settings.
We will delete all connected social media account data, including: Facebook page connections, Instagram account connections, WhatsApp connections, authorization tokens, and any cached data from these platforms.
All conversation history, messages, comments, AI-generated responses, customer interaction logs, and communication records will be permanently deleted.
All analytics data, engagement metrics, performance reports, and dashboard information associated with your account will be deleted.
Any other personal information, preferences, configurations, or data stored in our systems related to your account will be permanently removed.
After receiving your deletion request, we will verify your identity within 3-5 business days. If verification is successful, we will proceed with the deletion process.
Once your identity is verified, we will process your data deletion request and permanently delete all your data from our systems within 30 days of verification.
After completion of the deletion process, we will send you a confirmation email to your registered email address.
We may be legally required to retain certain information for compliance with laws, regulations, court orders, or legal proceedings. This includes data that must be retained for tax purposes, legal investigations, or as required by law enforcement agencies in Bangladesh or other jurisdictions.
If there are ongoing legal disputes, investigations, or proceedings involving your account, we may retain relevant data until such matters are resolved.
We may retain anonymized, aggregated data that cannot be used to identify you personally. This data is used for analytics and service improvement purposes only.
Once your data is deleted, it cannot be recovered. You will lose access to all your account information, conversation history, analytics, and any other data associated with your account.
After data deletion, you will no longer be able to access your RedHok account. If you wish to use our services again in the future, you will need to create a new account.
Deleting your data from RedHok does not affect your accounts on Facebook, Instagram, WhatsApp, or other third-party platforms. You will need to manage those accounts separately.
Facebook Specific
Special section for users who have connected their Facebook or Instagram accounts
This section specifically addresses data deletion for users who have connected their Facebook accounts to RedHok. This policy is designed to comply with Facebook's Platform Terms and Data Deletion Requirements.
When you connect your Facebook Business Page or Instagram account to RedHok, we may store: your Facebook Page ID, Instagram account ID, page access tokens, basic page information (name, profile picture), message data from your Facebook Page inbox, comments on your posts, and engagement metrics from your Facebook/Instagram pages.
To request deletion of your Facebook-related data from RedHok, you must send an email from the email address associated with your RedHok account to support@redhok.com with the subject line 'Facebook Data Deletion Request'. Include your Facebook Page name or Instagram account username in the email body for faster processing.
For Facebook data deletion requests, we require email verification from your registered RedHok account email. After receiving your request, we will verify your identity by confirming the email is sent from your account email address. This verification process is essential to protect your Facebook data from unauthorized deletion requests.
Upon successful verification, we will permanently delete: all Facebook Page connection data, Instagram account connection data, Facebook access tokens and authorization data, all messages and conversations from your Facebook Page inbox, all comments and interactions from your Facebook/Instagram posts, cached Facebook page information, and any analytics or metrics related to your Facebook/Instagram presence.
After verification of your identity (3-5 business days), we will process your Facebook data deletion request and permanently remove all Facebook-related data from our systems within 30 days of verification. You will receive a confirmation email once the deletion is complete.
You can disconnect your Facebook account from RedHok at any time through your account settings. Disconnecting stops new data collection but does not delete existing data. To permanently delete all Facebook data, you must follow the email deletion request process outlined above.
RedHok complies with Facebook's Platform Terms and Data Use Policy. We only use Facebook data to provide our automation services to you, and we do not share your Facebook data with third parties. When you request deletion, we will remove all Facebook data from our systems as required by Facebook's policies.
For Facebook App Review Team: RedHok provides a clear data deletion process for users. Users can request deletion of their Facebook data by emailing support@redhok.com from their registered account email. After verification, we process deletion requests within 30 days and permanently remove all Facebook-related data from our systems.
Data Deletion Compliance
RedHok Data Deletion Process:
Data Deletion URL:
https://redhok.com/data-deletion
If you have questions about the data deletion process or need assistance, we're here to help.
Email us at:
support@redhok.comOr visit our:
Contact Page