Your privacy and data security are our top priorities. Learn how RedHok collects, uses, and protects your information.
Last Updated: November 26, 2025
Bank-level encryption and security protocols
We never sell your data to third parties
Fully compliant with Facebook Platform Policies
Full control, access, and deletion rights
RedHok ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business communication platform.
By using RedHok's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
When you create an account or use our services, we collect information such as your name, email address, phone number, company name, and billing information.
When you connect your Facebook, Instagram, WhatsApp, or other social media accounts to RedHok, we access and process messages, comments, page data, and engagement metrics necessary to provide our AI automation services. We only access data you explicitly authorize.
We collect information about how you use our platform, including features accessed, conversations processed, and system interactions to improve our services.
We use your data to provide AI-powered chat automation, message management, comment replies, and customer engagement services across your connected business pages.
Your messages and customer interactions are processed by our AI systems to generate appropriate responses, route conversations, and qualify leads according to your preferences.
We analyze conversation data to provide you with engagement metrics, response time analytics, and conversion tracking dashboards.
When you connect your Facebook Business Page or Instagram account, we access: page messages, comments, post engagement data, basic page information, and user interactions necessary to automate responses and manage conversations.
RedHok is compliant with Facebook's Platform Terms and Policies. We do not share your Facebook data with third parties, and we only use it to provide our automation services to you.
We retain Facebook and Instagram data only as long as necessary to provide our services. You can disconnect your accounts at any time through your account settings. To request complete data deletion, please email us from your registered account email to support@redhok.com with subject 'Data Deletion Request'. After verification, we will process your deletion request within 30 days.
We respect the privacy of your customers. Customer messages and personal information are encrypted and processed securely. We do not sell or share customer data with advertisers or third parties.
All data transmitted between your devices and our servers is encrypted using industry-standard SSL/TLS protocols. Stored data is encrypted at rest.
We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access your data.
Our systems are continuously monitored for security threats, and we conduct regular security audits to protect your information.
RedHok does not sell, rent, or trade your personal information or customer data to third parties for marketing purposes.
We may share data with trusted service providers who assist in operating our platform (e.g., cloud hosting, payment processing), but only under strict confidentiality agreements.
We may disclose information if required by law, court order, legal authority, or law enforcement agencies. This includes sharing data with legal authorities or law enforcement agencies in Bangladesh or other jurisdictions when legally required. We will comply with all applicable laws and regulations, including those of Bangladesh, and will only share data when legally obligated to do so.
You have the right to access, modify, or delete your personal information at any time through your account settings.
You can request a copy of your data in a portable format.
You can disconnect your social media accounts from RedHok at any time. We will stop processing data from those accounts immediately.
You can opt out of non-essential communications and data processing activities.
To request deletion of your data from RedHok, you must send an email from the email address associated with your RedHok account to support@redhok.com with the subject line 'Data Deletion Request'.
For security purposes, we require email verification from your registered account email address. After receiving your deletion request, we will verify your identity by confirming the request from your account email. This verification process helps protect your data from unauthorized deletion requests.
Once your identity is verified, we will process your data deletion request within 30 days. All your personal data, Facebook/Instagram connection data, and associated information will be permanently deleted from our systems, except where we are legally required to retain certain information.
Upon successful verification and processing, we will delete: your account information, connected social media data, conversation history, analytics data, and all other personal information associated with your account.
We may retain certain information if required by law, legal authorities, or law enforcement agencies in Bangladesh or other jurisdictions. This includes data that must be retained for legal compliance, ongoing investigations, or as required by court orders.
We use cookies to maintain your session, remember your preferences, and ensure the security of our platform.
We use analytics tools to understand how users interact with our platform and improve our services.
You can control cookie preferences through your browser settings.
RedHok operates in compliance with all applicable laws and regulations of Bangladesh. We respect the legal framework and requirements set forth by Bangladesh authorities.
We may be required to share data with legal authorities, law enforcement agencies, or government bodies in Bangladesh when legally obligated. This includes responding to court orders, legal subpoenas, or requests from authorized government agencies. We will only share data when there is a valid legal basis and will notify users when legally permitted to do so.
While we are committed to protecting your privacy, we must comply with legal obligations. If we receive a legal request for your data, we will carefully review it and only provide information that is legally required.
RedHok operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance.
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What RedHok Does:
Data Usage Commitment:
If you have any questions or concerns about this Privacy Policy or our data practices, we're here to help.
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