Please read these terms carefully before using RedHok's services. By using our platform, you agree to be bound by these terms.
Last Updated: November 26, 2025
Important Notice
We do our best for data privacy and security, but no system is 100% hack-proof.
While we strive for excellence, you use our services at your own risk.
We are not liable for losses, damages, or security incidents beyond our control.
You are responsible for securing your account and using our services responsibly.
Straightforward and honest
At RedHok, we value our users and are committed to doing our best for data privacy and security. We implement industry-standard security measures, encryption, and best practices to protect your information. We continuously work to improve our security and stay updated with the latest technologies.
It's important to be straightforward: no system is 100% hack-proof. Even the most secure platforms in the world can potentially be compromised. The internet and digital systems inherently carry risks, and security threats are constantly evolving.
While we do our best to protect your data, we cannot guarantee absolute security against all possible threats, including hacking attempts, data breaches, unauthorized access, malware, or other security incidents.
Despite our best efforts, RedHok shall not be liable for:
By using RedHok's services, you acknowledge that you use our platform at your own risk. We do our best, but we cannot guarantee perfect security or be held responsible for all possible risks inherent in digital services.
By accessing or using RedHok's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.
RedHok reserves the right to modify these terms at any time. We will notify users of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the modified terms.
RedHok provides AI-powered business communication automation services, including but not limited to: automated message management, comment reply automation, AI chat solutions, lead qualification, and analytics for social media business pages.
We strive to maintain service availability but do not guarantee uninterrupted, error-free, or secure access to our services. Services may be temporarily unavailable due to maintenance, updates, or unforeseen circumstances.
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any security breach.
You agree not to: use our services for illegal purposes, violate any laws or regulations, infringe on intellectual property rights, transmit harmful code or malware, attempt to gain unauthorized access to our systems, or use our services to spam or harass others.
When you connect your Facebook, Instagram, WhatsApp, or other social media accounts, you grant RedHok permission to access and process data necessary to provide our services. You represent that you have the authority to grant such permissions.
You are responsible for ensuring your use of RedHok complies with the terms of service of Facebook, Instagram, and other platforms you connect. RedHok is not responsible for any violations of third-party platform terms.
You are solely responsible for all content, messages, and responses generated or sent through our platform. RedHok acts as a service provider and does not control the content of your communications.
Service fees are as stated on our pricing page. You agree to pay all fees associated with your subscription. Fees are billed in advance and are non-refundable except as required by law.
We accept various payment methods as displayed on our platform. You authorize us to charge your payment method for all fees due.
You may upgrade, downgrade, or cancel your subscription at any time. Changes will take effect at the next billing cycle. Cancellation does not entitle you to refunds for unused portions of your subscription.
All subscription fees and payments made to RedHok are final and non-refundable. We do not provide refunds for any subscription purchases, regardless of usage, cancellation timing, or any other circumstances. This includes but is not limited to: monthly subscriptions, annual subscriptions, one-time payments, or any other fees charged for our services. By purchasing a subscription, you acknowledge and agree that all payments are final and non-refundable.
All content, features, functionality, and technology of RedHok's platform are owned by RedHok and are protected by copyright, trademark, and other intellectual property laws.
You retain ownership of content you provide to RedHok. By using our services, you grant RedHok a license to use, process, and store your content as necessary to provide our services.
You may not copy, modify, distribute, sell, or lease any part of our services or included software without our written permission.
RedHok provides services 'as is' and 'as available' without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, RedHok, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of business opportunities, business interruption, or any other commercial damages or losses, regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if RedHok has been advised of the possibility of such damages.
At RedHok, we value our users and take data privacy and security very seriously. We implement industry-standard security measures, encryption protocols, and best practices to protect your data. We continuously work to improve our security infrastructure and stay updated with the latest security technologies.
While we do our best to protect your data, it's important to understand that no system, platform, or service is 100% hack-proof or completely secure. The internet and digital systems inherently carry risks, and even the most secure platforms can potentially be compromised. We cannot guarantee absolute security against all possible threats, including hacking attempts, data breaches, unauthorized access, malware, or other security incidents.
Despite our best efforts, RedHok shall not be liable for any losses, damages, costs, or expenses that may arise from security incidents, including but not limited to: unauthorized access, data breaches, hacking, malware infections, phishing attacks, or any other security-related incidents, regardless of whether such incidents occur on our systems, third-party services, or result from vulnerabilities.
You play an important role in security. Please maintain strong passwords, enable two-factor authentication when available, keep your account credentials secure, and be cautious of phishing attempts. We recommend regular security best practices on your end as well.
In the event of a security breach affecting your data, we will notify you as required by applicable law and work to resolve the issue promptly. However, RedHok shall not be liable for any damages resulting from such breach.
You agree to indemnify, defend, and hold harmless RedHok, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: your use of our services, your violation of these terms, your violation of any third-party rights, or your violation of any applicable laws or regulations.
RedHok reserves the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.
We may terminate or suspend your account and access to our services immediately, without prior notice, for any breach of these terms or for any other reason we deem necessary.
You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use our services will immediately cease.
While we strive for accuracy, RedHok does not warrant that our services will be error-free, uninterrupted, or that defects will be corrected. AI-generated responses may contain inaccuracies or may not always be appropriate.
Our services may integrate with third-party platforms (Facebook, Instagram, etc.). We are not responsible for the availability, accuracy, or functionality of third-party services.
You acknowledge that any business decisions made based on information or services provided by RedHok are made at your own risk. RedHok is not responsible for the outcomes of such decisions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in Bangladesh, or through the courts of Bangladesh, as applicable.
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and RedHok regarding your use of our services.
By accessing or using RedHok's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including all disclaimers and limitations of liability.
If you do not agree to these terms, you must not use our services.
Questions about these terms?
support@redhok.comOr visit our:
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